Privacy

Privacy Policy

At Rachael Plassard Jewellery, I take your privacy seriously and am committed to protecting your personal information. This policy explains what information I collect, how it is used, and your rights under UK and EU data protection laws.

This applies to all interactions with my website, including collection jewellery purchases, bespoke enquiries, and workshop bookings.

Information I Collect

When you use my website or make a booking, I may collect the following personal information:

  • Contact details: name, email address, postal address, telephone number

  • Payment information: credit/debit card details or PayPal info (processed securely by third-party payment providers; I do not store full payment details)

  • Booking information: workshop dates, preferences, or special requirements

  • Bespoke enquiries: information about your design requirements

  • Website use: cookies and analytics data

  • Marketing preferences: if you choose to sign up to my newsletter

How I Use Your Information

Your information is used only where necessary, including to:

  • Process jewellery orders and workshop bookings

  • Communicate with you about your orders, bookings, or enquiries

  • Deliver your items and coordinate workshop logistics

  • Respond to your questions or requests

  • Send marketing communications (only if you have opted in)

  • Comply with legal and accounting obligations

I will never sell or share your personal information with third parties for marketing purposes.

Payments

Payments are processed securely via trusted providers (e.g., Stripe, PayPal). I do not store your full payment details.

Cookies

This website may use cookies to:

  • Improve site functionality

  • Understand how visitors use the website

You can control or disable cookies in your browser settings. Please note that some features of the website may not work if cookies are disabled.

Marketing

If you opt in to receive my newsletter, I will use your contact information to send updates, new collections, workshop announcements, and other news.

You can unsubscribe at any time using the link in any email.

Workshop Bookings

For workshops, I may collect additional information including:

  • Preferred dates and times

  • Dietary requirements (if refreshments are provided)

  • Special needs or accessibility requirements

This information is only used to ensure your workshop experience is safe, enjoyable, and tailored to your needs.

Sharing Your Information

I may share your personal information with trusted third parties for the sole purpose of delivering your order or workshop, such as:

  • Delivery couriers

  • Payment processors

I do not share your personal information with marketing companies or other third parties.

How I Store Your Data

Your personal data is stored securely and only retained for as long as necessary to fulfil the purposes above or comply with legal obligations.

Your Rights

Under UK and EU data protection law, you have the right to:

  • Access the personal data I hold about you

  • Request corrections to your data

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications at any time

  • Request a copy of your booking or order history

To exercise any of these rights, please contact me using the details below.

Third-Party Links

My website may contain links to other sites. I am not responsible for the privacy practices or content of these external websites.

Contact

If you have any questions about this privacy policy, or how your data is handled, please get in touch: hello@rachaelplassard.com