Bespoke/Remodelling Terms & Conditions

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  • Each commissioned piece is handmade and bespoke. Once work has begun, any changes to the design will need to be discussed and may involve additional time or cost.

  • A 50% non refundable deposit is required to confirm the commission and cover design, materials, and initial work. The remaining balance is due once the piece is complete, before collection or delivery.

  • If the commission is cancelled after work has started, the deposit is non-refundable. If additional materials or work have already been carried out, further costs may apply.

  • If you’re providing your own stone or materials, I’ll take great care when working with them. However, I can’t be responsible for damage caused by existing flaws or natural characteristics of the material.

  • The estimated timeline is given as a guide. Occasionally, delays can occur due to suppliers or hallmarking, but I’ll always keep you updated if anything changes.

  • Where required, your piece will be hallmarked in line with UK regulations. Hallmarking costs are included unless otherwise stated.

  • You’ll be able to view the finished piece once it’s complete. Small adjustments may be possible, but any major changes may incur additional costs.

  • As each piece is made especially for you, returns or refunds aren’t available once the commission is complete (except where required by law).

  • Once collected or delivered, the piece becomes your responsibility. Care advice will be provided to help keep your jewellery looking its best.

  • By approving your proposal and paying the deposit, you’re confirming your agreement with the design, timeline, and terms above.

Collection purchasing terms & conditions

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  • All collection pieces are handmade. As a result, slight variations in finish, texture, or detail are part of the design and make each piece unique.

  • Full payment is required at the time of purchase unless otherwise stated.

  • All collection pieces are made to be worn, loved, and passed down. I offer a lifetime guarantee on craftsmanship, provided the piece has been cared for in line with the care instructions supplied.

    This guarantee covers:

    • Structural or manufacturing faults related to craftsmanship

    The guarantee does not cover:

    • General wear and tear

    • Accidental damage, loss, or misuse

    • Damage caused by improper care or alterations by third parties

  • To keep your jewellery looking its best, please follow the care instructions provided. Jewellery is delicate by nature and should be treated with care, especially heirloom pieces.

  • I’m always happy to polish or re-oxidise your jewellery free of charge to refresh its appearance.

    Please note:

    • Any re-plating (such as gold plating) is not included and will incur an additional charge.

    • Postage costs may apply if the piece is sent to me.

  • Returns or exchanges are accepted in line with your statutory rights. Earrings cannot be returned for hygiene reasons unless faulty.

  • Once your jewellery has been collected or delivered, responsibility for its care and safekeeping passes to you.

  • By purchasing a piece from my collection, you confirm that you have:

    • Read and understood the Collection Jewellery Terms & Conditions.

    • Agreed to take care of your jewellery in line with the provided care instructions.

    • Accepted that, once collected or delivered, responsibility for the piece passes to you.

    Payment and completion of your order constitutes acceptance of these terms.

Jewellery Workshops Terms & Conditions

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  • Full payment is required at the time of booking unless otherwise stated. Your place is only confirmed once payment has been received.

  • If you can’t attend:
    All workshop bookings are non-refundable. However, if you let me know at least two weeks in advance, I’d be happy to try to move your booking to another available date. To arrange this, please email hello@rachaelplassard.com.

    If you cancel with less than two weeks’ notice, I’m afraid I won’t be able to offer a transfer or refund.

    If you’re unable to attend, you are welcome to have a friend take your place.

    If I need to cancel:
    If I have to cancel a workshop due to unforeseen circumstances, I will notify you as soon as possible. You will be offered either a transfer to another available date or a full refund.

    Please note that I am unable to cover any travel or other expenses incurred due to a cancellation.

  • Workshops begin promptly at the scheduled start time, so please ensure you arrive on time and ready to begin. This helps the session run smoothly and ensures you don’t miss any important information.

    If you know you will be delayed, please email me at hello@rachaelplassard.com as soon as possible to let me know your expected arrival time so I can make any necessary arrangements.

    Please be aware that arriving late may mean you miss essential health and safety briefings and demonstrations which are required to participate safely. For this reason, late arrivals may not be able to join the workshop once it has started, and in these cases, refunds or transfers unfortunately cannot be offered.

    Thank you for your understanding and for helping to create a safe, enjoyable experience for everyone.

  • Workshops take place in a working studio environment where we will be using various tools, equipment, and materials that have the potential to cause injury if not handled correctly.

    By booking and attending a workshop, you acknowledge and accept that you are responsible for your own health and safety throughout the session.

    Comprehensive health and safety guidance will be provided at the start of your workshop, including clear instructions on the safe use of all tools and equipment. You will also be supplied with any necessary personal protective equipment (PPE).

    For your safety and the safety of others, it is essential that you:

    • Pay close attention to all demonstrations and instructions

    • Follow the guidance provided at all times

    • Use PPE as directed

    • Exercise care and caution while working

    If you have any questions or concerns about safety procedures or equipment use at any point, please don’t hesitate to ask for assistance.

    By participating in the workshop, you agree to observe these precautions and accept full responsibility for your own wellbeing during the session.

  • For your comfort and safety, please wear comfortable clothing that you don’t mind getting dusty or marked, as jewellery making can be a messy process.

    To help prevent accidents and keep you safe while working:

    • Avoid loose-fitting sleeves, scarves, or any dangling jewellery, as these can easily catch on tools or equipment.

    • Closed-toe shoes are required—please do not wear sandals or open footwear.

    • Long hair must be tied back securely.

    While every care will be taken to protect your personal belongings, the studio is a busy workspace. For this reason, I strongly recommend leaving valuables at home, as I cannot accept responsibility for any lost or damaged items.

    If you have any questions about what to bring or wear, please feel free to email me in advance at hello@rachaelplassard.com.

  • Please be aware that this workshop is designed for adults and young people aged 16 and over. Unfortunately, it is not suitable for children under 16, and participants must be at least 16 years old to attend.

    If you are interested in arranging a workshop specifically tailored for younger participants under 16, please feel free to get in touch. I’d be happy to discuss options for creating a bespoke workshop experience that is appropriate and engaging for younger age groups.

    To enquire about custom workshops for under 16s, please contact me at hello@rachaelplassard.com.

  • If you have any accessibility requirements or specific needs that would help you participate comfortably, please get in touch before your workshop to discuss how I can best support you.

    My studio is a small, working space, which means there may be some limitations regarding access and available facilities. However, I am committed to making my workshops as inclusive and welcoming as possible and will do my very best to accommodate your needs wherever I can.
    To discuss your requirements, you are very welcome to contact me at hello@rachaelplassard.com.

  • By booking and attending a workshop, you confirm that you have read and agreed to these Terms & Conditions.