If you can’t attend:
All workshop bookings are non-refundable. However, if you let me know at least two weeks in advance, I’d be happy to try to move your booking to another available date. To arrange this, please email hello@rachaelplassard.com.

If you cancel with less than two weeks’ notice, I’m afraid I won’t be able to offer a transfer or refund.

If you’re unable to attend, you are welcome to have a friend take your place.

If I need to cancel:
If I have to cancel a workshop due to unforeseen circumstances, I will notify you as soon as possible. You will be offered either a transfer to another available date or a full refund.

Please note that I am unable to cover any travel or other expenses incurred due to a cancellation.

Please be aware that this workshop is designed for adults and young people aged 16 and over. Unfortunately, it is not suitable for children under 16, and participants must be at least 16 years old to attend.

If you are interested in arranging a workshop specifically tailored for younger participants under 16, please feel free to get in touch. I’d be happy to discuss options for creating a bespoke workshop experience that is appropriate and engaging for younger age groups.

To enquire about custom workshops for under 16s, please contact me at hello@rachaelplassard.com.

Workshops take place in a working studio environment where we will be using various tools, equipment, and materials that have the potential to cause injury if not handled correctly.

By booking and attending a workshop, you acknowledge and accept that you are responsible for your own health and safety throughout the session.

Comprehensive health and safety guidance will be provided at the start of your workshop, including clear instructions on the safe use of all tools and equipment. You will also be supplied with any necessary personal protective equipment (PPE).

For your safety and the safety of others, it is essential that you:

• Pay close attention to all demonstrations and instructions

• Follow the guidance provided at all times

• Use PPE as directed

• Exercise care and caution while working

If you have any questions or concerns about safety procedures or equipment use at any point, please don’t hesitate to ask for assistance.

By participating in the workshop, you agree to observe these precautions and accept full responsibility for your own wellbeing during the session.

If you have any accessibility requirements or specific needs that would help you participate comfortably, please get in touch before your workshop to discuss how I can best support you.

My studio is a small, working space, which means there may be some limitations regarding access and available facilities. However, I am committed to making my workshops as inclusive and welcoming as possible and will do my very best to accommodate your needs wherever I can.
To discuss your requirements, you are very welcome to contact me at hello@rachaelplassard.com.

Workshops begin promptly at the scheduled start time, so please ensure you arrive on time and ready to begin. This helps the session run smoothly and ensures you don’t miss any important information.

If you know you will be delayed, please email me at hello@rachaelplassard.com as soon as possible to let me know your expected arrival time so I can make any necessary arrangements.

Please be aware that arriving late may mean you miss essential health and safety briefings and demonstrations which are required to participate safely. For this reason, late arrivals may not be able to join the workshop once it has started, and in these cases, refunds or transfers unfortunately cannot be offered.

Thank you for your understanding and for helping to create a safe, enjoyable experience for everyone.

For your comfort and safety, please wear comfortable clothing that you don’t mind getting dusty or marked, as jewellery making can be a messy process.

To help prevent accidents and keep you safe while working:

• Avoid loose-fitting sleeves, scarves, or any dangling jewellery, as these can easily catch on tools or equipment.

• Closed-toe shoes are required—please do not wear sandals or open footwear.

• Long hair must be tied back securely.

While every care will be taken to protect your personal belongings, the studio is a busy workspace. For this reason, I strongly recommend leaving valuables at home, as I cannot accept responsibility for any lost or damaged items.

If you have any questions about what to bring or wear, please feel free to email me in advance at hello@rachaelplassard.com.